FAQs

Q: What is your return policy?
A: We want every client to be happy, so we offer a 30-day free return policy for products in the same shape as when they were shipped. You can find more on our return policy here.

Q: Can I buy originals or commission a painting on your website?
A: Yes, some of my originals are available on my website here. If you are interested in a commission, please fill out my contact form. Some additional paintings are available at Hidell Brooks Gallery in Charlotte, North Carolina. Please contact me directly for the most up-to-date availability and pricing.  

Q: Do you ship internationally?
A: Yes! Eligible non-club orders can ship internationally, including to the United Kingdom and Germany. International availability depends on the products in your order and your delivery address. Enter your address at checkout to see the shipping methods and costs available for your order. Mini Print Clubs remain U.S.-only and are not included in this international shipping availability. Please contact me with any questions.

Q: Where can I learn more about your painting process?
A: Oh, I'm always happy to answer questions about that! Please feel free to use our contact form, or you can check out some behind-the-scenes process information here and here. You can also feel free to follow me on Instagram or TikTok, or watch my live painting streams on Twitch. I'm an incredibly detailed, very picky artist, working in dozens of translucent glazed layers of acrylic paint to make something that is truly unique and beautiful. 

Q: What kind of prints are offered on your site?
A: We offer three types of prints: limited editions, open editions, and open-edition mini prints.

Q: What is a limited-edition print exactly?
A: My limited-edition prints are high-quality, archival reproductions of my original acrylic paintings, using an ink-based giclée printing process. Each limited-edition print is signed and numbered in pencil. In most cases, the original painted signature has been removed from the print, to better showcase the penciled signature. Although the prints are based on my original paintings, each print is artist-remastered and created with a great deal of care and attention, from processing the original photo to shipping it to its new home. Once an edition is sold out, no more in those large sizes will be produced (open-edition mini prints will still continue).

Q: What is an open-edition print? 
A: Open-edition prints are printed using similar high-quality standards as my limited-editions, but they are not limited in number. Open editions are identified as such and are signed are titled in pencil, rather than numbered. Most of my newer works, including my Cookie Landscape paintings, will include open editions. 

Q: What are open-edition mini prints? 
A: This is something new that I'm releasing to allow more people to enjoy my work at an affordable price through my new mini ice cream print club. I've also launched a mini print club for my trompe l'oeil foodscape series. These small prints are sent monthly via snail mail. They are a great introduction to collecting my prints. You can also catch on mini prints you may have missed: mini ice cream prints and mini foodscape prints.

Q: What makes your prints special?
A: A few things make these prints extra special! Each of my prints are made using a high-end giclée printing process and the best-quality materials available, ensuring that they should last for many years to come. That means Epson UltraChrome archival inks and a 100% cotton-rag, heavy-weight, museum-quality paper. All of the images used in reproduction have been artist-remastered to ensure the highest-quality image that best replicates the experience of viewing one of my original paintings in person.

Q: I don't see many brushstrokes or texture in my print?
A: You won't see them much in my originals either! I make a great effort to essentially hide my brushstrokes in my paintings by using many many thin overlapping layers. What you see in the prints is very close to what you may see in person. 

Q: When will I receive my print? 
A: I try to ship prints within a few days via FedEx. However, because each print is custom printed and closely inspected, then signed, please allow up to 2 weeks for final delivery, or 3 weeks if it's a large print. Catch-up mini prints are shipped via snail mail every Friday. Prints featured in the mini print club are shipped during the third week of each month via snail mail.

Q: What is the best way to frame my print?
A: For prints that are edge-to-edge, with no extra border, consider a simple white, contemporary-style shadow-box frame. You can frame them right up to the edge, where the print fits exactly. If you prefer a larger frame, you can float the print over a piece of matboard, creating a nice secondary shadow. To learn how to float a print, check out this instructional video by Custom Picture Frames and the wonderful artist Gina Julian.